Refund Policy | Cancellation Policy

In case of cancellation for group or individual tours prior booked with Kabira Safaris Africa these charges are applicable and herein is the refund policy;

Time / Period of cancellation  Refundable Amount 
90 – 60 days / 3 months – 2 months before start of trip 30% of the paid amount will be charged and 70% refunded to the client (Only if Paid full amount and putting in consideration what is noted below)
60 – 30 days / 2 months – 1 month before the start of trip  50% of paid amount will be charged and 50% refunded to the client (Only if Paid full amount and putting in consideration what is noted below)
30 – 1 day / Less than 1 month before the start of trip  100% of the paid amount will be charged and 0% refunded to the client (Only if Paid full amount and putting in consideration what is noted below)

Deposit and Payment Rules

  • Air Bookings: 100% payment required at the time of booking.
  • Villas Bookings: 50% deposit required at the time of booking.
  • Standard Bookings: 30% deposit required at the time of booking.
  • Final Balance: Due 60 days prior to travel.
  • Late Bookings: 100% of the total confirmed price is due if booked under 60 days before travel.

Cancellation and Change Policies

  • 31+ Days Prior to Travel: The initial deposit is non-refundable.
  • 0 to 30 Days Prior to Travel: A 100% cancellation fee applies to the total booking price.
  • Voluntary Changes: Subject to a USD $30 admin fee per person per booking, plus any additional supplier costs.
  • Complaints: Must be submitted in writing within 30 days of the incident.

Note: This refund policy and cancellation guidelines are those of Kabira Safaris Africa. The amount refundable is generated as a result of bookings that are always accomplished within a number of days before the start of the trip.

  • Please ensure that you read and understand our cancellation and refund policy before making any cancellations.
  • This refund policy and cancellation guidelines are standard and not negotiable.
  • No refunds will be offered by Kabira Safaris for partly used vouchers or no show.

Complaints

In case you have any complaint be it with our services or those of our suppliers, complaints must be reported immediately to our representative especially the person who helped you book your safari. If you are dissatisfied, a written complaint should be made not later than 20 days after completion of your safari with us to help us make investigations on the matter. Any complaints not notified in accordance with this procedure cannot be accepted.